Frequently Asked Questions / Preguntas Frecuentes
Can I pick up my order in person?
Yes. You're welcome to pick up at our McAllen warehouse — no shipping wait, no shipping cost.
Pickup location:
6001 South International Parkway, Suite 50
McAllen, TX 78503
Hours:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday: 8:00 AM – 2:00 PM
Walk-ins welcome 9:00 AM – 4:00 PM — no appointment needed. Outside those hours, call ahead at +1 (213) 706-6496 and we'll have your order staged and ready.
Sí, puedes recoger en nuestro almacén en McAllen. Horario: lunes a viernes 9:00 AM – 5:00 PM, sábados 8:00 AM – 2:00 PM. Sin cita de 9:00 AM a 4:00 PM.
How can I pay if I pick up in person?
At our warehouse we accept cash and Zelle. Card and digital wallet payments are available for online orders — if you'd prefer to pay by card, place your order online, select store pickup, and come get it.
En el almacén aceptamos efectivo y Zelle. Con tarjeta: haz tu pedido en línea, selecciona retiro en tienda y pásalo a recoger.
What is your return policy?
Because we sell fresh and perishable food in bulk, we accept returns in two situations:
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Quality defect attributable to us — product received spoiled or in unsuitable condition, an incorrect item shipped, or a product that doesn't match its description. We cover return shipping.
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Unopened product — if you change your mind, you may return any item still unopened, unused, and sealed in its original packaging exactly as we shipped it. Return shipping is at your cost.
Requests must be made within 3 days of receiving your order, with photos. If approved, you choose — a replacement or a full refund.
Aceptamos devoluciones por defecto de calidad atribuible a nosotros (cubrimos el flete) o por producto sin abrir y sellado (el flete corre por tu cuenta). Solicitud dentro de 3 días con fotos.
Read the full refund policy → / Ver la política completa →
My order arrived damaged. What do I do?
Contact us within 24 hours with photos of the outer packaging and the product inside. All orders leave inspected and properly packed, so transit damage is the carrier's responsibility — but we'll help you file the claim, since the shipment is insured under our carrier account.
Contáctanos dentro de 24 horas con fotos del empaque y del producto. Te ayudamos a levantar el reclamo con el transportista.
Do you sell wholesale / in bulk?
That's most of what we do. We supply restaurants, bakeries, Mexican grocery stores, spice blenders, and foodservice distributors across the U.S. Most products are priced per pound, and the price drops as volume goes up.
El mayoreo es la mayor parte de lo que hacemos. Precios por libra que bajan al aumentar el volumen.
Browse our wholesale catalog → / Ver catálogo de mayoreo →
Do you offer payment terms?
Payment is due at the time of order. We don't currently offer net terms or credit accounts — this keeps our per-pound pricing as low as it is.
El pago es al momento del pedido. No manejamos crédito ni términos net.
How should I store my spices and dried fruit?
Keep everything in a cool, dry place away from direct sunlight. Once you open a bulk bag, transfer what you're not using into an airtight container. Whole spices hold their aroma far longer than ground. Dried fruit stays plump sealed; refrigeration extends shelf life in humid climates.
Guarda todo en un lugar fresco, seco y sin luz. Al abrir una bolsa, pasa lo demás a un recipiente hermético.
Are your products authentic Mexican?
We import directly and ship from the border at McAllen, Texas. Our Ceylon cinnamon is true cinnamon from Sri Lanka — not the harsher Cassia most U.S. supermarkets carry.
Importamos directo y enviamos desde McAllen, Texas. Nuestra canela es de Ceylán verdadera, no Cassia.
Still have a question?
Email: carlos.sanjoseproduce@gmail.com
Phone: +1 (213) 706-6496
Hours: Monday–Friday, 9:00 AM – 5:00 PM
We aim to respond within 24 business hours.
