Shipping policy

Shipping Policy

San Jose Produce & Imports LLC

All orders ship from our warehouse in McAllen, Texas. We ship across the United States.

Shipping Costs

  • Free standard shipping on all orders shipped within the 48 contiguous United States.
  • Alaska, Hawaii, and unincorporated U.S. territories: a flat shipping fee applies, shown at checkout.
  • Oversized wholesale items (for example, 42 lb buckets and 48-55 lb sacks): shipping is calculated by the carrier at checkout based on weight and destination.

The exact shipping cost for your order is always displayed at checkout before payment.

Processing Time

  • Orders are processed within 24-48 business hours after confirmation.
  • Bulk and wholesale orders are coordinated directly with the customer to ensure timely delivery.

Delivery Time

Most orders arrive within 3-7 business days after processing, depending on your location. You will receive a tracking number by email as soon as your order ships.

Carriers

We ship with major national parcel carriers. Local delivery options may be available in the McAllen, TX area depending on your location - contact us to confirm.

Damaged or Lost Shipments

If your order arrives damaged, contact us within 24 hours of delivery with photos of the outer packaging and the product. Shipments are insured under our carrier account, and we will assist you in filing a claim with the carrier. See our Refund Policy for full details.

We are not responsible for delays caused by external factors (weather, carrier delays, etc.), but we will always help you track and resolve any issue with your shipment.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. An incorrect or incomplete address is the most common cause of a failed delivery, and it is the one thing we cannot fix once the package is moving. If you notice a mistake before your order ships, email us at carlos.sanjoseproduce@gmail.com and we will correct it at no cost.

If a package is returned to us because the address was wrong, incomplete or undeliverable, shipping must be paid again in order to send the order out a second time. Free shipping applies to the first delivery attempt only — the carrier already performed that attempt and that cost is not returned to us. We will contact you with the reshipping cost before we dispatch the order again.

If you prefer not to have the order reshipped, we will refund it. Our products are sold in sealed units, so returned product can be placed back into inventory; however, an amount equal to the reshipping cost will be deducted from your refund, because that freight was already spent.

We are not responsible for orders delivered to an address that was entered incorrectly at checkout.

Contact

  • Email: carlos.sanjoseproduce@gmail.com
  • Phone / WhatsApp: +1 (213) 706-6496
  • Support hours: Monday to Friday, 9:00 AM - 5:00 PM (Central Time)

Last updated: August 2026