Shipping policy

Refunds and Service Policy

San José Produce & Imports LLC

Refund Policy

At San José Farms, we are committed to delivering high-quality products. If you are not fully satisfied with your purchase, you may request a refund under the conditions below.

Refund Requests

  • Refund requests must be made within 3 days of receiving your order.

  • Items must be unopened, unused, and in their original packaging.

  • Perishable items that have been opened or tampered with are not eligible for refunds.

How to Request a Refund

  1. Email us at carlos.sanjoseproduce@gmail.com with your order number, reason for the return, and photos of the product (if applicable).

  2. We will review your request within 3 business days.

  3. If approved, your refund will be issued to the original payment method within 5–10 business days.

Non-Refundable Situations

  • Sale or discounted items (final sale).

  • Delivery delays caused by third-party couriers.

  • Damaged products due to customer mishandling after delivery.

Service Policy

Order Processing

  • Orders are processed within 24–48 business hours after confirmation.

  • Bulk/wholesale orders are coordinated directly with the customer to ensure timely delivery.

Shipping

  • We ship across the United States.

  • Local delivery options may be available depending on your location.

  • We are not responsible for delays caused by external factors (weather, couriers, etc.).

Customer Support

  • Support hours: Monday to Friday, 9:00 AM – 5:00 PM (local time).

  • Contact: carlos.sanjoseproduce@gmail.com/213-706-64-96

  • We aim to respond to all inquiries within 24 business hours.

Last updated: June 2025
Thank you for shopping with San José Farms. Your satisfaction is our priority.