Shipping policy
Shipping Policy
San Jose Produce & Imports LLC
All orders ship from our warehouse in McAllen, Texas. We ship across the United States.
Shipping Costs
- Free standard shipping on all orders shipped within the 48 contiguous United States.
- Alaska, Hawaii, and unincorporated U.S. territories: a flat shipping fee applies, shown at checkout.
- Oversized wholesale items (for example, 42 lb buckets and 48-55 lb sacks): shipping is calculated by the carrier at checkout based on weight and destination.
The exact shipping cost for your order is always displayed at checkout before payment.
Processing Time
- Orders are processed within 24-48 business hours after confirmation.
- Bulk and wholesale orders are coordinated directly with the customer to ensure timely delivery.
Delivery Time
Most orders arrive within 3-7 business days after processing, depending on your location. You will receive a tracking number by email as soon as your order ships.
Carriers
We ship with major national parcel carriers. Local delivery options may be available in the McAllen, TX area depending on your location - contact us to confirm.
Damaged or Lost Shipments
If your order arrives damaged, contact us within 24 hours of delivery with photos of the outer packaging and the product. Shipments are insured under our carrier account, and we will assist you in filing a claim with the carrier. See our Refund Policy for full details.
We are not responsible for delays caused by external factors (weather, carrier delays, etc.), but we will always help you track and resolve any issue with your shipment.
Contact
- Email: carlos.sanjoseproduce@gmail.com
- Phone / WhatsApp: +1 (213) 706-6496
- Support hours: Monday to Friday, 9:00 AM - 5:00 PM (Central Time)
Last updated: August 2026