Refund policy

Refunds/Return and Service Policy

San José Produce & Imports LLC

Refund/Return Policy

At San José Farms, we are committed to delivering high-quality products. Because we sell fresh and perishable food in bulk formats, our return policy is built around one rule: we can only take back product we can still guarantee.

Eligible Refund/Return Requests

We accept returns in two situations:

1. Quality defect attributable to us. Product received spoiled, contaminated, or in unsuitable condition at the time of shipment; an incorrect item shipped; or a product that does not match its description. We cover the cost of return shipping.

2. Unopened product. If you change your mind, you may return any item that is still unopened, unused, and sealed in its original packaging exactly as we shipped it. Because we sell bulk formats, we can only resell product that has never been opened. Return shipping is at your cost in this case.

Conditions

  • Requests must be made within 3 days of receiving your order.
  • Items must be unopened, unused, and in their original packaging.
  • Perishable items that have been opened or tampered with are not eligible, except where a quality defect is the reason for opening.
  • Photos of the product are required with all requests.

How to Request a Refund, Replacement, or Return

Email us at carlos.sanjoseproduce@gmail.com with your order number, reason for the return, and photos of the product.

We will review your request within 3 business days. If approved, you may choose either a replacement of the product or a full refund — whichever you prefer.

Replacements are shipped at no additional cost. Refunds are issued to the original payment method within 5–10 business days.

We do not offer exchanges for different products. Approved requests are resolved by replacement of the same item or by refund.

Shipping Damage

All orders leave our facility inspected and packed in proper condition. Damage that occurs during transit is the responsibility of the shipping carrier, not San José Produce & Imports LLC, and is not covered by this refund policy.

If your order arrives damaged, contact us within 24 hours with photos of the outer packaging and the product. We will assist you in filing a claim with the carrier, as the shipment is insured under our carrier account.

Non-Refundable/Return Situations

  • Opened, unsealed, or repackaged items
  • Damage occurring during transit (see Shipping Damage above)
  • Sale or discounted items (final sale)
  • Delivery delays caused by third-party couriers
  • Damaged products due to customer mishandling after delivery
  • Requests made more than 3 days after delivery

Service Policy

Order Processing

  • Orders are processed within 24–48 business hours after confirmation.
  • Bulk/wholesale orders are coordinated directly with the customer to ensure timely delivery.

Shipping

  • We ship across the United States.
  • Local delivery options may be available depending on your location.
  • We are not responsible for delays caused by external factors (weather, couriers, etc.).

Customer Support

  • Support hours: Monday to Friday, 9:00 AM – 5:00 PM (local time).
  • Contact: carlos.sanjoseproduce@gmail.com / 213-706-6496
  • We aim to respond to all inquiries within 24 business hours.

Last updated: July 2026

Thank you for shopping with San José Farms.